Refund Policy

Since Your Digital Village is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

We DO honor requests for refunds for the following reasons.

- non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;

- download issues: it may happen that you are having problems while downloading the product;

On the quality front, we ensure proper quality management practices and our company is audited on a semi-annual basis by an external quality certification agency.

Our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problem following you contacting us via email to:

Email: contact@yourdigitalvillage.com

Please allow 24 hours for our Support Team to get back to you concerning the problem. Requests for a refund are accepted only within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms and Conditions.